Shipping policy
Shipping Policy
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please note that during promotions or peak seasons, processing times may be slightly delayed.
2. Shipping Time & Delivery Estimates
We offer worldwide shipping. Estimated delivery times are as follows:
- United States (USA): 7–12 business days
- Europe: 7–15 business days
- United Kingdom (UK): 7–15 business days
- Canada / Australia: 8–15 business days
- Other Countries: 10–20 business days
⚠️ Actual delivery times may vary due to customs clearance, weather conditions, or carrier delays.
3. Shipping Fees
- Free shipping on orders over $35 USD
- $4.99 flat rate shipping for orders under $35 USD
Shipping costs are calculated and displayed at checkout.
4. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number.
You can use this link to monitor your shipment status at any time.
If you do not receive the email, please check your spam folder or contact our support team.
5. Customs, Duties & Taxes
International orders may be subject to customs duties or import taxes.
These charges are the responsibility of the customer and are not controlled by us.
6. Delays & Issues
Shipping delays may occur due to:
- Customs inspections
- Severe weather conditions
- Peak shopping seasons (e.g., Christmas, Black Friday)
If your package has not arrived within 30 days, please contact us and we will assist you.
7. Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for delivery failures caused by incorrect or incomplete addresses.
8. Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please:
- Check around your delivery location or with neighbors
- Contact your local carrier
- Reach out to us for further assistance
9. Contact Us
If you have any questions regarding shipping, please contact us at:
✨ We carefully pack and track every order to ensure your items arrive safely and on time.
